Returns & Exchanges
Due to the perishable nature of our artisanal honey and hive products, we strive to ensure every jar meets our high standards of quality. If your order arrives damaged or incorrect, please contact us within 14 days of receipt for a replacement or refund.
Contact Support
Email our team at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
For damaged goods, please attach clear photos of the packaging and the product so we can file a claim with the carrier.
Review Process
Our team will review your request within 48 business hours to determine eligibility for a refund or a fresh replacement shipment.
Resolution
Once approved, we will issue a credit to your original payment method or ship out your replacement honey at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing